Return and Refund Policy

Last Updated: 03.12.24

Thank you for your purchase at byorabrand.com. We value your satisfaction and strive to ensure that you are happy with your order. If you are not completely satisfied, please review our return and refund policy below.

1. Returns

You have the right to return your order within 14 days of receiving it. To be eligible for a return:

  • The item must be unused.
  • It should be in its original packaging.
  • The item must be in the same condition as received.

2. How to Initiate a Return

To initiate a return, follow these steps:

  • Contact us at info@byorabrand.com to request a return authorization.
  • Provide your order number and the reason for your return.
  • Once approved, we will send you instructions for returning the item.

3. Out of Stock Items

If an item is out of stock, we will contact you to discuss your options:

  • You may choose a full refund.
  • Or opt for a replacement item of equal value.

4. Shipping Costs

Shipping costs are handled as follows:

  • If you cover return shipping, you will receive a full refund for the item.
  • If we cover return shipping, the cost will be deducted from your refund amount.

5. Processing Returns

After receiving and inspecting the returned item, we will notify you of our decision. If approved, your refund will be processed within 14 days. The time it takes for funds to appear in your account may vary depending on your bank.

6. International Returns

For international orders:

  • You may be responsible for customs duties or taxes incurred when returning an item.
  • We recommend using a trackable shipping service and purchasing shipping insurance.

7. Changes to this Policy

We reserve the right to update or change this policy at any time. Any changes will be posted here with a new effective date. Please review this page periodically.

8. Contact Us

If you have any questions, feel free to contact us: